Overall experience: WORSE.
Summary: Flight got cancelled and I din get my money back even after 20 days.
I booked a flight from Coimbatore to Chennai and on that day the flight got cancelled. I was informed a day before that the flight got cancelled. They said they can provide another flight but that will depart only in the evening. I booked for 9:40 AM flight and they said if I can go in 10 PM flight. I said thats fine, I can book in other airline and I just need my money back.
To my surprise, they said that they cannot give my money back at that time and they will be able to send that amount via cheque ??? and that too within 15 days and not immediately.
I was having only 10, 000 Rs at that time and din have enough money to book for 5 person at that time. I spent around 3 hours in searching for money (asked my relatives), to collect the remaining amount and then booked in jet airways as I gave my ATM card to my brother at chennai when I was in coimbatore. I was just thinking I would never spend more than 10, 000 rs for one day. It was the most embarrassing moment in my life to beg for 5, 000 rs to my relatives.
AND NOW EVEN AFTER 20 days we did not get our money and I am begging for my money by calling the customer support guys. We got a cheque worth 1800 Rs. when I spent around 15, 000 Rs. (God knows what is that 1800 Rs is for).
I hope every body should ask these questions to themselves before booking in Spicejet:
Why would an airlines company not refund the amount immediately when the airlines cancelled the flight.
Why should the customer beg for the money to spicejet that he has spent on the flight. Why they are not able to send the amount within 15 days as they said.
Why the airlines is not thinking about the customer and his financial status when they cancel the flight and not return the ticket amount. How will the customer book another flight.
Why does Spicejet take 15 days to return the flight amount to us. What is Spicejet doing with those amount. Yesterday I made a funds transfer of 12, 000 Rs to my brother with 1 minute.
The Coimbatore customer support executives are talking like a recorded audio clip - telling the same thing (This is our policy, we will not be able to refund the amount now). I was telling that I need to book another flight at Jet airways and what will I do for the amount when you are not refunding. They were repeating the same thing again and again (This is our policy, we will not be able to refund the amount now).
What kind of policy does SPICEJET has, when it is putting the customer in a embarrasing position.
Why do you call that as a policy statement. I would call that as a crap statement.
- Why did Spicejet cancelled the flight in the first place. They said technical reason. I doubt this. It might be even to the extent that they did not have enough tickets booked and they cancelled the tickets.
Or if it is really some technical reasons, I would never want to fly in Spicejet anymore.