I booked 4 adult tickets and 1 infant for me and my family, for the date 24th October, 2014 from Kolkatta to Mumbai with Spice Jet vide Travel PNR No. C3ECHF and made a payment of Rs. 14, 996/-.As soon as I booked the said tickets I realized that I have by human error booked tickets in the wrong sector as I was actually booking tickets from Mumbai to Kolkatta and not Kolkatta to Mumbai. This was nothing but a human error which could have been committed by any person. As I am not a tech savvy person and a senior citizen I am not used to making such transactions.
As soon as I realized this error I made a call to Spice Jet customer care no. on 09871803333 and spoke to Mr. Mahesh and Mr. Ashok Kumar. They asked me to pay an amount of Rs. 6, 000/- as a penalty and additional Rs. 14, 000/- as a difference fare amount which comes to a total of Rs. 21, 000/- which is much more amount than that I have paid and also explained him that even now if I book tickets from yatra or make my trip the tickets will only cost me 14, 996/-. However, they stuck to their stand and asked me to write a mail on custrelations@spicejet.com with the issue for it to be reviewed by the higher authorities and assured me that I will receive a reply within 48 hours. I sent them a mail on 1st August, 2014.
However, as I did not receive any revert from their end I again sent a mail on 4th August, 2014 and 11th August, 2014. But I did not receive any mail or phone call from Spice Jet till 13th August, 2014. Hence, I once again called the Spice Jet customer care and spoke to one Mr. Sayyed Haider and informed him that I have sent three mails and have not received any mail. I requested him as well to try to address my issue as an amount of Rs. 14, 996/- is a big amount and it was an human error. I in fact also requested them since my first call to them that they can refund my amount and that I shall again book tickets for 4 adult and 1infant from Mumbai to Koklatta with Spice Jet itself. However, my issue was not paid any heed and was again informed by Mr. Sayyed Haider that I will receive a call from them and that my issue will be addressed.
However, till date that I have not received any mail or phone call from Spice Jet till date. It has been more than 2 months. It has been very disappointing experience of having booked tickets with Spice Jet. It seems that Spice Jet is not bothered about common man’s issue and money and they are running business just for their profit purpose. I will never ever book my tickets again with Spice Jet and recommend each and everyone in my contact to never book tickets with Spice Jet.
How can one say tickets are non-refundable as I had booked tickets more then months in advance and immediately on booking it I informed them about the human error and asked them to deduct a minimal amount and refund the rest of the amount. The principal of non-refundable can only be applicable to last minute tickets as those tickets may not be booked by any body else and the airlines may incur losses on those tickets. This was a case two months prior to travel date and it is almost certain that those tickets once cancelled will be booked by some one else.
But Spice Jet dint care for anything of the above. It did not even bother to call me back even after writing 4 e-mails to them.
Extremely disappointing.
Dharmesh Shah
dharmesh_v.shah@rediffmail.com