I’ve been a frequent flyer with Spicejet airlines as it is a lowcost airlines and convenient flight timings which suit my travel needs. Ive been told about its good service to passengers and in their magazines they mention these customer experiences mostly.
Ive taken the economy class seats on most of my bookings with Spicejet and then upgraded to SpiceMax at the airport during checkin. They promise you Priority checkin, Extra legroom, complimentary meal & beverage, priority baggage delivery.
Well, let me tell you, this is not true! TOTALLY DISSATISFIED BEING SPICEMAX PASSENGER!
apart from extra legroom and complimentary meal & beverage, the rest is FALSE!
Even the complimentary meal & beverage is subject to availability. Its not like you get first preference to choose a meal. whenever they reach your seat, whatever is available, is offered to you.
Priority checkin doesnt happen since there is a long queue and no one cares if you are economy or SpiceMax passenger. On ALL occasions Ive never got my baggage first. Ive seen economy passengers take their bags and walk out and Ive recieved my bags later. Also twice I was carrying glassware and requested for FRAGILE sticker to be put on the bag, which I noticed upon delivery of the bag, the sticker was missing. Imagine how the bag must be manhandled!
Ive travelled twice to Bangkok from Goa. This flight is Goa- Kolkata via Mumbai and then Kolkata- Bangkok and same way return. On the return flight on 24th, the flight crew was tired and sleepy and not attentive to many guests. In fact one of the stewardess was rude to a passenger who didnt have space to keep his bag in the overhead bins. Ive personally not had a rude interaction with the crew but its not nice to see such an experience with other passengers too.
The windows of the airlines has almost always been stained from the outside as well as the inside. The housekeeping staff that comes in to check and clean the aircraft at Mumbai does a hasty negligent task.
Not a good experience with Spicejet and not a true low cost airlines for sure! Im not happy to upgrade to SpiceMax at all! They just take Rs.1000 for extra legroom and a free snack.