Spicejet has the worst ground management at the Bengaluru Airport. The Manager has no manners of how to interact with the customers. They forget that that fliers pay for their ticket and they don’t. A bunch of liars, rude, arrogant people. Can’t handle their customers queries at all. They just try to cover up with vague answers, it’s like banging your head against a wall.
It would be good for the airlines if they hire good communicators and better managers.
Flight gates shut 30mins before the departure, amazing isn’t it? people have never traveled in a flight before then. How can a manager give such a stupid answer, flight gates shut 10 mins prior to departure not 30 to 40 mins before. Manager says even if you pay me a lac I can’t let you board this flight, Hello get yourself trained on how to communicate with the customer, what kind of behavior is this. The MANAGER who proudly stated I am the head here, nobody is superior to me, says I can’t shift you to the next flight as there are no seats available.After 15 minutes when I address another supervisor she replies there were seats available in the next flight I could have shifted you there. So the staff doesn’t know themselves whether there is availability or not.
The ground staff reschedules a ticket for another passenger traveling to some other city for free, no rescheduling cost even. Lucky Him. Whereas tickets for the afternoon flight for me was on a rise from 6000 to 9500 in half an hour. Acceptable. But the website shows that the ticket prices are still cheap.The tickets were cheaper on the website than the airport though they kept claiming that the ticket price at the airport was the correct one, so it is useless having a website then, isn’t it? despite of showing it to the manager on the phone, he says I am wrong. CUSTOMER ARE BLIND OR DUMB, IS THAT WHAT YOU THINK SPICEJET AIRLINES?
Manager says I am wasting their time since morning, hello you don’t let me board the flight, don’t reschedule my tickets, aren’t co-operative, say I am being stupid when I argue that the tickets price are cheaper on the website. I have nothing at all to comment about this "GREAT AIRLINES" then.
One shouldn’t even think of traveling with airlines, pay a thousand buck extra for other airlines but avoid traveling in this one. Despite of being a regular flier of this airline, after this experience I would prefer paying extra bucks in other airlines rather than traveling in this one. If this is how an airline staff treat their customers, then gosh I have nothing to say.
KEEP DOING THE GOOD WORK SPICEJET I AM SURE PEOPLE ARE GONNA LOVE YOU FOR IT.
Kindly train your staff with their communication skills, and ask them to be polite to their customers. If they handle stress at work, THEN KINDLY ASK THEM TO STAY "HOME", BECAUSE THAT’S THE PLACE THAT’S SUIT THEM THE BEST.
REMEMBER WE, THE FLIERS PAY FOR OUR TICKETS, THEY DON’T.