*Here is a recent email I wrote to Spice Jet
To:
Spice Jet Ltd.
cc:
Secretary, Ministry of Civil Aviation, GoI
cc:
Chief Vigilance Officer and Additional Secretary Department of Consumer Affairs Ministry of Consumer Affairs, Food & Public Distribution, GoI
Sir/Madam - You are requested to kindly appropriately redirect it.
(only because I don’t know which is the relevant regulatory authority)
Dear Sir(s),
1. Blackmail by Spice Jet. Anything goes. Need for regulation and FAIR PRACTICES
I cancelled a Spice Jet return ticket, PNR T3B4CF, Chennai Hyderabad. Spice Jet deducted Rs. 1500/- as cancellation charges, and retained Rs. 4069/- as "Credit Shell" to be utilized against future purchase of tickets. This is manifestly an arbitrary and UNFAIR PRACTICE
Today, I purchased a Chennai Mumbai return ticket, PNR X3F8BB, and was forced to pay Rs. 1176 extra.
The "Special Return Fare" is Rs. 1176 less than the "Normal Fare". I was denied the benefit of Rs. 1176 because of the ILLOGICAL and ARBITRARY stand of Spice Jet that "Special Return Fare" is not applicable to "Credit Shell"
Now "Credit Shell" is nothing but cash that rightfully belongs to me but FORCIBLY retained by Spice Jet.
So, this is an UNFAIR PRACTICE. Moreover, it amounts to BLACKMAIL, as I have no option, or redress, at the time of redeeming the said "Credit Shell".
*Therefore, this amount of Rs. 1176/- may please be refunded to me, immediately, on receipt of this notice, as it was extorted under duress.
- Unsafe Credit Card Usage
I am(was) not able to redeem the "Credit Shell" by booking online. I must necessarily call SpiceJet Customer Service. Why? Spice Jet must answer.
I am(was) thereby forced to share my credit card and cvv numbers with the Customer Service Agent. Why should(was) I be compelled to share my credit card details, and incur the risk of fraudulent misuse, God forbid? Spice Jet must answer.
As this impinges the Public interest there is a need for immediate regulatory oversight and compliance.
Please keep me informed of the action taken/ proposed to curtail this malpractice.
Sincerely,
Arvind Ahuja