Let me start of by saying that this is the worst ISP provider in Gujarat. My first mistake was to take a plan of 15 months. The first couple of days the net will work fine, after that the troubles start. The internet used to get disconnected at least twice a day and the speeds were never as promised. At times they were so slow that it took Google 30 seconds to open! Upon contacting customer care, the only excuse they will tell you is that "there are technical issues in your area" or "the net is down everywhere’.
Furthermore, they will assure you that the technical department will get back to you within 2 hours, but of course no call will come. After repeated complaints for 2-3 days, an engineer will visit your house and the problem will be fixed for 2 hours. Thereafter, back to square one. There are frequent disturbances and the connection will remain disconnected for 6-7 days a month. Spidigo, will not even provide an extension for the said days.
There is a guy called RAVI in their Refund department who will try to convince you in any way possible to continue with Spidigo. He will then tell an engineer to install "A high powered device" for better signal coverage but this is all in vain. DO NOT LISTEN TO HIS BULLSHIT AND FALSE PROMISES. Moreover, he asked me "Do you think other ISP’s will give you a constant connection!" This shows that their employees live in a different dimension than ours!
This is not only my experience but tens of others who have taken Spidigo.
My plan is ending in June 2015, but I have discontinued it and started Airtel. They told me id get a refund by dec 25 but there has been no progress and I don’t expect anything from this fraud of a company. I just wanted this nightmare to end and to put a full stop to the endless headaches caused due to Spidigo. Let me state on record that I have not had even one issue with Airtel since a month and my friends who use Bsnl are also very satisfied. So I say go for anything other than Spidigo.
I would like to conclude by saying that this company will go to any heights to fleece customers and has the most pathetic customer service with a preposterous track record.
I am going to lodge a complaint in the consumer court and I pray that Spidigo shuts shop asap.
DO NOT BE TEMPTED TO SAVE MONEY AND TAKE SPIDIGO AS YES, IT IS THE CHEAPEST BUT THE WORST.