Springwel surprised me, the mattress was delivered within 3-5 days after placing the order and customer care double-checked my requirements. Even after the mattress was delivered, customer care contacted me within a month and instructed me on how to effectively use the mattress. As it promises, the mattress isn’t too soft or too hard. You get a relaxed sleep after a tiring day and you wake up fresh in the morning. My mom’s back pain has reduced drastically. Thank you, Springwel!