I purchased 8" mattress from their company owned showroom at Karve road, Pune and extremely disappointed with after sales service of these people. I had been following up with their representative Rajeev and Ramanuj for more than a 1 month now but no concrete results.
After no proper response and false promises that my problem will be attended I thought will escalate the matter with Springwel Mattress senior executives Mr. Paramjeet Singh Chhabra – Managing Director & Mr. Harinder Singh Sachdev – Director Marketing but seems they have no time to give importance for old customers on after sales/ customer service. The warranty of 10 years on their mattress is all fake.
If you ever plan to buy give a second thought and if so pls get it in written on their bill.
Pathetic experience & hopeless after sales. KICK