Reference: Invoice num INR00606859
Dear SreeLeather Team,
Had a terrible and agonizing experience at your 3&4 LINDSAY store on January 3, 2023.
I had purchased two ladies wallets, model numbers 68025 and 108207, costing INR 500 and INR 470, respectively, which I left behind at the store near the belt sizing counter after picking them up from the salesperson. The following day I returned to the store and alerted the staff about the missing inventory; they checked their internal manual register, which is kept at CASH COUNTER #5, and indicated they did not have it with them. I told them I’d left the carry bag at the belt-sizing station. They promised to confirm it to me after speaking with the manager.
Mr. BISWAJIT GOSH Floor In charge approaches me and rudely states, "I’m coming the next day, January 4th to claim it, " claiming that they are powerless to do anything. I gently explained to him that I had spotted the missing merchandise when packing because I was visiting the city. He says in an obnoxious manner that I have no right to come and assert that the products are gone, despite the fact that I specifically requested that he look at the CCTV footage for more clarity and conduct a thorough investigation.
It’s the way they treated a consumer that hurts more than the financial loss. The store manager and other sales staff were certain that there is NO HUMAN ERROR and that the store is 100% effective in its retail administration; they were so adamant that they also highlighted the fact that I have been lying the entire time. After I objected, Mr. Biswajit gave me a piece of paper and asked me very impolitely for my contact information to be left with the shop. I questioned him, "How do you plan to retain that piece of paper?" Why if he lost the paper? Is there a register or online site where customers can file complaints at the store?
More than the loss of money it’s the way they treated a customer that is painful. The store in charge and other sales personnel were adamant that the store is 100% efficient in their store management and there is NO HUMAN ERROR, they so much so also underlined the fact that I have been lying all the while. When I countered it Mr. Biswajit asked me very rudely to leave my contact details with the store, and gave me a piece of paper to write the details. I questioned him about how he planned to store the piece of paper. Suppose he throws it? Does the store not have a register or online portal where customers can make complaints? He then handed me the same manual register to fill out my information with great reluctance. In fact, they blatantly confirmed that I would get the call in five days. Today is Day 6, and I haven’t received a call yet.
A company of such repute with such pathetic service….