I WANT TO SHARE MY EXPERIENCE.
- Our consulting doctor was Madhu Sir and he suggested a surgery for a fracture near knee. The surgery went well but after the surgery, our experience has been pretty bad.
1. OVERSIGHT BY INSURANCE DEPT:
- Despite receiving the claim approval by our Insurance, the entire department of Insurance claims at Srikara failed to respond promptly and we had to wait 3 more hours for discharge. They got approval at 4.30 but they delayed till 7, untill I showed them the approval letter from my end. What is the purpose of such department?
2. OP CONSULTATION:
(i). Madhu Sir’s assistant (Don’t remember his name) but he was smiling when we asked some medication for pain and fire sensation at surgery area. I don’t know the reason. We tried the prescribed Acemiz but that was not at all affective. That smile hurts.
(ii). We went to the hospital for the 3rd time. We never know we can directly enter Madhu Sir’s OP instead of General OP. The staff at General OP are busy with throwing the chappal outside and she is literally doing watchman duty. They did not even see the patient’s OP file and which OP we should go instead of wating time.
After waiting 1 hour outside, finally we get into the General OP, they didn’t even verify the OP consultation fee. They did timepass for more than 40 minutes and suggested to go to Madhu Sir’s OP.
The game begins, we were told to pay consultation fee of RS. 700 at that time. We paid and sat in the queue with unbearable pain in the knee, where the surgery done. After 20 minutes, we hit the lucky draw to finally see Mr. Madhu Sir. He simply suggested an X-ray in 2 minutes without even seeing the surgery area.
The time is around 1.45 PM, we paid 800 and doctor promised that he will wait for us if the X-ray work done in 5 minutes. His assistant came along with us to X-ray area and it took a mere 5 minutes upon the payment. She could’ve informed doctor to wait but she doesn’t.
We came at 1.50 but doctor went to have lunch. Now, we had to wait another one hour to see Mr. Madhu Sir.
I am writing this review during the wait time. Not frustrated but regretting my decision of selecting Srikara Hospital.
A feedback to Hospital management. I got doubt when forced the patient to give 5 star rating for your hospital. You already know that post-surgery treatment is worst in Srikara.
Post-Surgery is more crucial than the surgery. Initiate a process that will reduce the wait time for Post -Surgery patients. They cannot wait 4 hours for a single consultation.