I took a loan from standard chartered bank in 2015(tricked by one of their guys).
I asked them for a pre-closure of loan in 2017 and asked them to give me a amount which I need to pay to close this account.
They gave me a pre-closure letter and I got the amount(mentioned in letter) verified by their customer care officials.
I made the payment and waited for a week for NOC. The total amount included extra interest amount for a month which they claimed would be returned when NOC is generated.
After a week I called customer care again to get the status and they told it would take some time and they would let me know when NOC is generated. To them the loan account was still showing as active.
After 15 days I again checked with them and then comes a surprise, I need to pay more to get my NOC.
I didnt understand where I went wrong but to my surprise Standard chartered had quoted in the letter that this letter does not include EMI amount of current month.
My question is if you can add an extra month’s interest in the pre-closure letter then why didnt you add the EMI amount in the final quote. Till now I have not received my NOC, my extra interest amount(around 6000).
I have written to nodal authority and their head of services but till now I only get calls to hear that I have not done my payment for an EMI.
They are so insensitive that every time they call they ask me the reason why iam not paying the extra amount. Dont know how they can even call themselves as a bank if they cant even track a case properly.
I asked them for my call records which I made during loan closure to customer care and they again show me how dumb they are. They ask me why do I need it. I told them it is regarding the loan closure, but still they ask me the reason for which I need those details.
I am asking you my call records which were made to your loan department, Calls were made from registered number(in loan account) and for my complaint. What else reason do you need?
I have still not made the payment. Issue is not for the payment but the wrong practice of private banks in india.
They are the biggest frauds in this country.