I was holding the standard chartered credit card for past 7 years and has always made my payments on time. It was ridiculous when I realised they applied illegal charges for a payment made 1 day late due to the website payment system (bill desk) not working.
They applied charges of more than 2000 rupees while I made the complete payment in just 24 hours. I made atleast 12 calls to customer care and requested for reversal or call back but nothing happened. Instead, they cancelled my card and did not care to inform. It was so embarrassing to go a shop realising that the swipe was declined.
I further escalated to head.service@sc.com, card.services@sc.com but as expected, there was not reply from these escalation email ids as well. Now, I’ve started receiving calls from their collection team and this has forced me to write this review.
I would request NO ONE to ever go for such a worst non-customer centric card and I am filing a law suit against them today.
Rohit