We have been using the card for many years without much problems. But recently we noticed that our check for the payment was bouncing back to our bank repeatedly almost every month.
We enquired to our bank( ING VYSYA BANK, of which check we issued for the payment) why this was happening, then we were told that they also didn’t know, as there was enough fund in the account.
On seeing the monthly statement carefully, we got to know that bouncing back the check keeps happening until the DUE DATE lapses. We immediately got to know that this is Stanchart’s trick to extract more money from gullible customers like us! Even if we put the check much before the due date, they don’t clear the check until the due date lapses and every month they charged LATE FEE to us!
In the statement it shows; the check returned, presented, returned, presented, returned.until the due date.
We immediately made a complaint to the Stanchart, but they were not willing to admit their mistake(trick). After exchanging of numerous emails and threatening calls, finally they admitted their tricks and returned us the late fee charges to some extent, not fully.
We had enough problems now and we didn’t want to use the card anymore. We tried to cancel the card which was all the more difficult. But somehow we managed to cancel the card and now we feel like that we had a nightmare. Thank god, no more Stanchart card!