I have been a credit card member of Standard Chartered Bank since 12 years and have experienced several fraudulent act of them, but yet continued to be a potential customer to Standard Chartered Bank. Now I have communicated to them informing upon my decision on not to continue with the credit card and asked them to revert on the total outstanding on card and for cancellation of same.
Upon hearing from them from Mumbai, and confirming the procedure by SCB branch Manager, Vadodara branch, I have remmitted the amount at SCB vadodara branch. I have deposited the entire amount as per their claim and not even questioned about calculation authenticity, but after a week they have contacted us and asked to deposit some more amount along with interest. This was not appropriate for SCB to claim additional amount for no reasons.
I have send several mail to Standard Chartered Bank HQ, Banking Ombudsman -RBI Ahmedabad and Head-Customer Care, Bangalore pertaining same asking them to look in to the matter and expressing my displeasure on SCB act towards a trusted customer for more than 12 years.
This week, they have contacted us and informed that the calculation made by them was wrong and SCB has over charged me and willing to refund the same, but adusting in monthly statement. When I do not wish to be associated further with SCB, why they are not refunding the amount? Why they claimed for additional payment from me?. Why they are not closing my account?.
I have received a mail from them yesterday, which I’m attaching herewith for your reference. Even now, they are not accepting their mistake. What a disgraceful banking by a foreign bank in Indian Soil where we Indians are looted day by day. Standard Chartered Bank performance across the world is very poor and its survival is only because of its operations from India. It categorically proves that we are made scapegoats.- SCB can fool us and happly survive in India.
Ref: 10/09/025354/HS/ESC
Dear Mr. Dev,
This is with reference to your email dated October 12, 2009 regarding your card account with us.
We are pained to note your recent service experience with us. We regret any inconvenience that may have been caused to you in this regard.
In accordance with your request, we have cancelled your card account ending 9781 with effect from October 21, 2009.
We wish to inform you that one of our officers, Ms. Shobana had established contact with Ms.Dev and had confirmed on the reversal of the outstanding in the card account. As shared during the discussion, these credits will reflect in your next statement.
Subsequent to the reversal, your card account ending 9781 will be debited with trailing interest in October 2009 statement and the same will be reversed automatically in the subsequent statement.
You will be receiving November 2009 statement reflecting nil balance.
Mr. Dev, it is indeed unfortunate that we have given you a cause to complain our services. We request you to treat your recent experience in isolation.
Please feel free to write to us at head.service@sc.com for any assistance or clarification. You may also contact us at the number 9789027890 (8AM to 8PM) 7 days a week.
Assuring you of our best services always
Yours sincerely,
Balu JayaramanHead, Customer Care.
Standard Chartered PLC is incorporated in England with limited liability under company number 966425 and has its registered office at 1 Aldermanbury Square, London, EC2V 7SB.
Standard Chartered Bank ("SCB") is incorporated in England with limited liability by Royal Charter 1853, under reference ZC18. The Principal Office of SCB is situated in England at 1 Aldermanbury Square, London EC2V 7SB. In the United Kingdom, SCB is authorised and regulated by the Financial Services Authority under FSA register number 114276.