I am holding standard charted rewards platinum card and in the month of June they introduced promotional 2% cash back for spend above Rs.12500. The maximum cash back customer can claim up to Rs.1000. I registered for those PROMO and had purchase worth of Rs.28000. Last month they have credited Rs.315 against promo cash back for the month of June 2014.
I called their customer card number and spend 16 minutes to explain full detail, the executive has proved me that they are useless. Then I raised an complaint through their portal and got an call back, they were claiming that only spends up to Rs.12500 will be given 2% cash back.
I asked him if it is only for Rs.12500 how you people credited Rs.315 against promo. They are provided me any feedback till date. Rather then solving customer complaints they are diverting us to some other reason. Don’t go for Standard Charted Credit Cards.