I ordered a kitchen combo from Starcj and a hand grinder was defective in the lot. I called them to return it but they refused and gave me the customer care number of Shefield brand. They have a return policy, but they do not return products once sold. They said you talk to the customer care of the producer brand and we will help you if needed.
I called Shefield and they said we will be sending you a new hand grinder. After 10 days I called them again and they said your complaint was registered incorrectly:) I called starcj again for help but they said we already helped you and they were really ridiculous. I sent a complaint mail on their helpline email id but it bounced back. Even the senior person put my call on hold and then disconnected it.
So overall, I personally do not recommend Starcj alive and please never buy from this company. I am a regular buyer from sites like snapdeal and others and they are really good sellers but Starcj is the worst.
Thanks