State Bank of India is the largest and of India and one of the largest banks in the globe so why people have trust in this bank. The phone banking service is good but quiet difficult to use for a common man. People faced so many problem and issues with it. ATM availability in the country is better than other banks. About the internet banking service, I followed too many procedure while I started my SBI internet banking service. There should be simple and easy procedure for it although this service I feel very secure and easy to use. Customer service is little bit poor when I had an issue with my transaction then some customer executives whom I interacted with giving me false information and they had no idea what to do. Recently SBI decided to put fine for not maintaining minimum balance in the account. I think this is the worst decision of SBI ever.