I am customer of SBI since 10 years now. As far as I know SBI is owned directly by the Central Government of India. SBI generates funds like no other banks in India but still there are many problems that SBI still needs to address. First of all they need to recruit employees because there is a huge problem of staffing in every SBI branch due to which the customers have to stand in long queues to get here job done. Every now and then the passbook update machines and printers are out of order.
The crowd management systems are not in place like the queue token systems helps a lot but very few branches have that. More over SBI needs to train their staffs that they are not doing us any favour instead the customers are doing them favour by selecting SBI as their banker because there are many banks in India now who provide more professional approach. SBI is good for Savings like FD, MIS, Bonds and Insurances but for day to day banking if you value your time I will suggest you to go for banks like AXIS, ICICI, Standard Chartered other private banks.