If you want to observe sheer incompetence and insensitive customer service please go to The State Bank of India (SBI) especially the Tilak Road Branch of SBI in Pune. If you thought Information Technology (IT) improves efficiency, think again, because at SBI things have gone from bad to worse with the introduction of IT and the much hyped Core Banking. In fact, Core Banking has given an excuse to employees at the branch to say that now nothing is in their hands and to abdicate themselves of all responsibility and pass on the blame to the SBI headquarters.
Every time I raise a grievance at my home branch I am told to enter an online complaint on the State Bank of India website on the internet. I duly forward the complaint online and promptly receive an acknowledgement. After that a number of emails follow but nothing happens. Then, after a few days I am told to contact the home branch for redressal of my grievance. When I go to my home branch I am again told that they can do nothing about it as everything is controlled by SBI Headquarters and again I am told to raise an online complaint on the internet. I must say this is a most insensitive customer service style – to put the aggrieved customer into a spin, into circles, until he gets exasperated and gives up.
I am sorry to say but the State Bank of India treats its customers like dirt.