I am account holder of bank since last more than 20 yrs. and services were really bad, though I was prepared for it since its a government bank.
But last month I came a cross the area manager and also department manager. Mr.Ravi and all, who are really good at their job and they really treat their customer well.
I think if these type of people r there u can always expect a good service and we can move in proper direction with time. In no time, if they keep with this attitude, they will become the best bank in India.