Sbi is the most unprofessional bank of India.
Employees are all reserved category employees and know their job is permanent and safe and so botherless of customers concerns.
Managers do a lip service of assuaring that concerns will be taken care of with no improvement. To get one small task if we have to get a form filled we have to run a number of time as they never say what all documents is needed.
Go with previously asked documents and they will ask to come up with one more doc.Like this they make us run n number of times for each task.On objecting they do not remember what all docs will be needed of the task.On complaining to managers about the employees the employees gets irritated as to why their complaint is being made to managers and delay the work more. their are other state run banks too but they are better and little more concerned about their customers. I would say shop with sbi only if no other option is available.