I am a user of state bank of india for past few years and I trust this bank completely. Services are average and this bank provides many facilities for common people. I am using its services nearly for last 8 years and this bank is increasing and improving its facilities day by day.
I use sbi bank Maestro debit card and as all we know bank has lots of brances in nearly all cities of India. Also bank has very good ATM machines all time working and very easy to find. Online services are great and very easy to access from mobile or any web browser, I found this very useful even bank provides many kinds of extra discounts or many other offers for online shopping from their debit or credit card. With all these facilities and good services I found many bad points of this bank which completely disapoints me.
private banks provide more offers and disscounts for online shopping from their debit or credit cards.
This bank does not treat customers as private banks do
Staff is no behaving properly with customers
Bank branches doesn’t have enough space according to their customers and flooded with heavy rush
you have to wait for a long time in bank for your number
customer sercice centre is pathetic and calling them is equal to banging your head on wall
Interest rates are low
staff doesn’t provide enough knowledge and details to customers
Overall I am not satisfied with their behaviour and dealing and private banks are ver polite and handle very decently and banks like axis bank and hdfc banks are providing amazing offers with supper fast services but yes one can call SBI as common man’s bank and good for normal usage but if you want extra offers and services go for private bank and they will definitely please you very well.