Although it is the largest commercial bank of India and provide many facilities but it lacks the customer service.Its customer relationship is very repulsive.Many a time staff talked very rudely.They just agitate while opening account.Also they do postponing works of normal customers.Such employees are devoted only to merchants.If any merchant wants to get loan, bank manager instantly sanctions, but any normal user wants loan, bank manager tells many rules and regulations and bypass their duty.Such prejudice behaviour is not up to the mark.Like this State bank is not providing banking services to middle and poor people.They are just devoted to merchants only.
The employees must be trained in customer relationship approach .Moreover they refuse to provide netbanking, demat service etc.They pretend to update entries of passbook by saying that printer is disturbed. They demand for frequent KYC update even submitting documents timely. So overall it is horrible banning employees of SBI.The government must take appropriate action against such rude employees and they must be financially punished.