Based in my personal experience. If I have very small work with bank that time also I have to take full day leave from office to go to bank ?? ( bank location is close to my office & home) .
Almost stall of bank are senior citizen & not young or energatic do work quickly. So every single & smaller bank work I have to visit the branch 2 or 3 times.
I want to share my few incidents
Bank have no record of my Online FD ( visited branch manager thrise)
Green chennel counter has more queue than normal line
Passbook updation takes more than 1 hours.