As per my experience SBT has lost its pioneer in public sector due to their poor customer service and increased loan rates.Compared to other public sector banks, now this bank is charging loan rates very high.I had obtained a home loan from SBT at their spl home loan rate of 8 %.After 3 years they increased rate to 14.5%. I happened to know this only because I have Internet banking .The bank will not inform the customers .So what will happen to other people who don’ t have Internet banking.Also that 14.5% they charged was mistake.Only after contacting their nodal home section they reduced the rate to 12.75%.
A public sector bank doing like this is shameful. SBT can be privatised now.