I purchased my Falcon+™ Home UPS through an online seller months ago. Barely 6 months into operation, the unit started acting out. It started either constantly-beeping whenever there was no mains(read power) supply and not giving any [power] output at all. Then I complained. First of all, their call centre support executives/representatives were lethargic in listening to their callers, they were too-tempted to listen even fully, let alone making any excuse and ineffectively disconnecting the call. Well, somehow I managed to lodge a complaint after repeated attempts. A technician named Mr Satish Yadav came only to "check" for the first time(as if my same version of events in every single call wasn’t enough) and remain disappeared for a week or so. Then he came back with a replacement component called "P.C.B."(Printed Circuit Board), a device which I’ve pretty difficult relationship with across appliances in recent times. Initially, all seemed fine as the problem appeared resolved without any noticeable hitch. Then it steadily came back not long after. Repeat of the cycle. Except that he(yes, the very same technician) replaced capacitor this once. This time, the unit was quicker to register its grievance(the problem persisted). Once again, the same person revisited just to recycle his Troubleshoot #1. If that’s not enough, he even tried to lay the blame on MCBs(obviously belonging to different manufacturer) when he first replaced the PCB. What’s more? In spite of lastly admitting that all of his replacement-exercises were just "hunches, " he refused to return the original components essentially under the pretext of some "company policy." Like any other, he didn’t forget to claim those "Happy Codes" every single time [under false promises] either.
Cut to early November, their zonal ASI Mr Rai sent a mail requesting unit-replacement which was CC’ed to me. No response at all. After waiting for a whole week, I reverted to the state customer service head [whom I always lead to talk to by Mr Rai over the means of call-transference] Mr Verma with gratitude and gently reminding them of my case. In response, Mr Rai. After all the exercises the problem still remains till date and no body is ready to attend the issue.( I have summerised the issue because this was going lengthy).