Sulekha.com - Hopeless and pathetic web site for any purchases.I ordered an smartphone from sulekha.com bearing the Order No # SUL5150525751 on Sep 23 2012. The estimated shipping date for the same was supposed to be Sep 29 2012. After following up with them multiple times, till 29th sept they assured me that the order will be shipped by the evening.
However, when I called them today(1st Oct 2012) the customer service executive tells me that my order is cancelled and the order cannot be processed since they are out of stock for the item. And they are going to refund the amount I have paid in 15 WORKING DAYS. I wanted to speak to the manager of the customer service executive however she abruptly disconnected the call(TWICE). I called them up for the third time to get their local address to give them a visit - they disconnected the call again.
Some interesting points:
It took them 9 days to figure out that they DO NOT have the item in stock, whereas the site displayed in bold saying "IN STOCK" when I was making the order.
Sulekha.com is going to keep my money for more than a month - without providing any services. How pathetic can that be!
My single word personal recommendation to all - avoid!
Anoop