Sun direct provides one of the worst customer service experience you will ever see else where.
You can’t connect with them over call easily, there IVR is designed in a way to annoy customers, you will wonder where you get the option to talk to their customer care representative. If connected the Customer care executive wont be effective in solving your queries . Mail written to them is still unanswered after 1 year. The best thing you can do is to change from sun direct without wasting any more time.