I will let the The email do the talking
rajat kanti
12/25/12
to cs
Hello,
Please let me know my order status.
Regards,
Rajat
cs@suratdiamond.com 12/27/12
Your order is under mnaufactuirng it will eb shipped wihtin 2-3 week. Rgds De.
rajat kanti
Jan 9(9 days ago)
to cs
Hi,
Request you to confirm if order is manufactured and ready to dispatch as its 3rd week going on. My order number is SD/12/2012/72418 - ordered on 24/12/2012
Regards,
Rajat
cs@suratdiamond.com Jan 14(4 days ago)
Your order will be shipped asap. Rgds Deepika
rajat kanti
Jan 14(4 days ago)
to cs
Are you guys joking?.Its been 5 days since I have asked you the status and you are telling me that you have not yet shipped the product?.its 20 days past already and 1 day left for 3 weeks time. I want you tell me the date when you will ship the order with tracking number and name of the courier. I this email in written you have accepted that the order will be shipped within 2-3 weeks. Past your accepted time limit also let me
How you going to compensate the loss of time and mental harassment I had because of following up with you,
Past your accepted time period, will you pay me interest on the money I had paid you in advance, in order to get the product in time.
Regards,
Rajat
rajat kanti
Jan 14(4 days ago)
to cs
cs@suratdiamond.com
2:16 AM(15 hours ago)
to me
Images are not displayed. Display images below - Always display images from cs@suratdiamond.com
Hi,
Sorry we accept that there was a delay from our end due to some problem in the factory we were unable to stick to the time schedule. But y our order has been shipped thru Blue DArt on 14/1. The shipping details are as follows.
Waybill No: 46246892985 Reference No: 72418
Service Domestic Priority
Pickup Date 14 January 2013
From MUMBAI
To BANGALORE
Product Type Non Documents
Customer Name SDJ PVT LTD
Sender’s Name SDJ PVT LTD
Consignee Name RAJAT KANTI
Weight 0.50 Kgs
Status Shipment delivered
Date of Delivery 15 January 2013
Time of Delivery 17:01
Recipient SELF
Rgds
Deepika
rajat kanti
5:15 PM(14 minutes ago)
to cs
Hi Deepika,
Its was my first time buying something from surat diamonds, However I like that if there is a mistake, you guys ready to accept that, I am going to post this to various site so that people will know if there is a bad experience, Yet there is good service as well. I will consider you guys as option next time when I buy something.
I have received the product on 15th and its on good shape as expected.
Thanks.
Regards,
Rajat