I have been using Suzuki Access 125 from past 3 months. As the new customer to Suzuki yhey should update the customers for all the updates like RC received, Number received, Servicing dates like that. For Ex: For every new customer they will provide some free services and that dates to be confirmed by Service centers only. They hadn’t informed us this at first. And when we went for servicing they told they will no be servicing now for that they had defined dates and for the first servicing we have to ride alteast 800 KMs, then we went back to home.
That time we was asked for the first servicing date they told they will inform by call or message. We were cool and waiting for the update from service center. We have received update directly for second service not received for first. This is not good. I have taken this incident as an example but there are other issues also we faced with them.
As a seller they should provide all the notifications to customers. This is first and foremost thing they should consider.