Well iam the user of Suzuki Access past 03 years . Its an Great scooty , an good product with good Design . But when it comes to servicing its really very Very bad .
It seems the Technician are not at all Trained technically & are just interested to mint money from the customers in form of additional weather coating , selling accessories , selling engine oil ( even though its not due ) .
But they are not interested in solving the problem . So for the first year it was great without any problem , but from 2nd year onwards it started giving problem of Low mileage ( Even on Highways) , accelerator problems , engine noise & worst was start-up problems in bright sunny days(Forget the winter even in Mumbai climate) . every time the service center ( MRP-Dombivali Mumbai ) took additional charges ( as its out of warranty ) & informed that we have set the things now ..it will work fine . But the problem resurfaces after 8-10 days .
I tried to complain to Suzuki in their website but to my surprise al the emails bounced back. It seems they are not interested in solving customer grievances & just interested in product selling. Then I got pissed up & showed at local mechanic & he rectified the problem as it was due to some wrong settings. Now i am planning to dispose this & buy Honda Activa which is tried & tested by millions. !!
Overall great product by bad servicing .(By MRP Dombivali-Mumbai ) .