I used to use Swiggy quite often when I was at work-from-office(WFO). With work-from-home(WFH) in place and Swiggy imposing delivery charges for food ordered within a 4 km distance my interest in using Swiggy for ordering food has drastically gone down.
I don’t agree with people blaming Swiggy always or deliberately delivering food late to the customer. Yes, they do deliver food late sometime. I do travel around the city(Hyderabad, Telangana) on my 2-wheeler, and the truth is that the roads are heavily congested nowadays and have a lot of traffic. People need to understand the population of the country(including the cities) is increasing and with that, the crowd and traffic are also increasing. Surprisingly we people who sit in our lavish homes or offices don’t understand the problem faced by a delivery boy/man who goes from place to place to collect food or goods and deliver them to the customer.
Sorry to say food quality is not Swiggy’s responsible. It’s the responsibility of the restaurant and the buyer. I have seen many of my colleagues and friends who will be blaming Swiggy for food quality but while ordering they will look for the food that comes with the highest discount on the price. When a discount is high either quality has to go down or quantity will be less.
It’s common sense, just think you wanna prepare a dish back at home and you restrict the ingredients you use to keep the expense low. Example: Payasam/Kheer with Raisins, Cashewnut, and other dry fruits will certainly be tastier that a Payasam/Kheer that doesn’t have these ingredients. Certainly, either one will need to prepare it in less quantity or it won’t be that tasty. Again one can’t expect home food from restaurants or hotels.
If one feels the food is not good they should give a bad review for the same on Swiggy’s app, which will allow the next buyer to rethink before ordering food/a particular dish from that restaurant. And also visit Google and give an in-detailed negative review for the same on Google Review for that restaurant.
Coming to Swiggy having bad delivery partners, every company has good and bad employees.
The problem with most Indians is that they want services that they don’t understand nor do they have time to read the Terms and Conditions and understand the same before availing of the services.
The Terms & Conditions of Swiggy on their official website reads as follows(Screenshot attached for reader’s reference):
The Buyer agrees and acknowledges that Swiggy shall not be responsible for:
The services or goods provided by the Merchants including but not limited to serving of food Orders suiting your requirements and taste;
The Merchant’s services or goods, or services provided by PDPs not being up to Buyer expectations or leading to any loss, harm or damage to him/her;
The availability or unavailability of certain items on the menu;
The Merchant serving the incorrect Orders; or
Product liability of goods provided by Merchants.
As long as an individual is fine to bear the delivery charges that Swiggy is imposing on its customers, I recommend that one should always order food from Swiggy as the delivery boy/men have family and they need to feed them back at home as this is their source of income.
UNDERSTAND SWIGGY IS A DELIVERY SERVICE & THE DELIVERY BOYS/MEN ARE HUMAN BEINGS. If you understand this concept and have time to read and understand the Terms & Conditions of Swiggy only then you are eligible to use the services of Swiggy.