Today we order through Swiggy at Pune. As One of the dishes instead of Prawns Kali mirch murgh Kali Mirch was sent. We made online payment and we were charged as per prawns which was additional Rs. 70 plus taxes. The delivery boy Jawed Tamboli was extremely rude and did not want to call the call center. He only did so on our insistence. I spoke with your call center personnel Sangam . Sangam assured that he will send the replacement dish and we should then return the wrong one. THEY NEVER SENT THE REPLACEMENT DISH AND YOU HAVE OVERCHARGED ME ALREADY BY Rs.70!
Is this how Swiggy functions? I am disappointed with the service and this conning of your customers. This is exactly why I order daily from Scootsy in Mumbai and Zomato in Pune where I am on weekends . IF THIS IS HOW YOU CON YOUR CUSTOMERS AND ARE TRYING TO REDUCE YOUR LOSSES YOUR VALANCE CUSTOMERS WILL ALSO RUN AWAY! I HOPE YOU WILL DO SOMETHING ABOUT THESE TWO PERSONNEL OF YOURS AND RETURN MY MONEY BACK!