I have experienced worst customer service from SWIGGY.
One of SWIGGY delivery refused to follow COVID protocols and argued with our Security person and got into physical fight. I sent a very detailed complaint to SWIGGY and all I got was " We are looking into it" response. I sent at least five reminders over a period of one month but got no response.
The worst part is - After a month, I got an automatic response that my complaint ticket is closed!
I have never seen any company closing a complaint ticket unilaterally without the complainant’s knowledge and acceptance.
I will never order from SWIGGY now! Of course I do not think they care about it any ways.