These guys know how to perfectly con a customer. I had ordered from The Bowl Company Hyderabad which was a Swiggy assured order stating that if I do not get delivery within 30 mins the amount would be refunded. I got the order after 50 mins and I called these guys up stating the same. They conveniently started lying that it is not a Swiggy Assured outlet. I then sent a screenshot with the proof that it is on their chat and after 15 mins they abruptly end conversation stating that the issue is resolved. I again called them up and they refused to acknowledge again. How can somebody so blatantly cheat customers? Who do they think they are ? I have deleted the app and will never ever order or let anyone from my family order through Swiggy. Bunch of complete crooks.