Swiggy is now widely used for food ordering. They have tie up with almost all kind of restaurants starting from small dhabas and budget friendly restaurants to the best rated restaurants in the city and particular area. They have option of swiggy assured restaurants and if you order from them, you get cashback depending on time of delivery. They levy delivery charges for order below 250 bucks and surge charges in case of bad weather which is very nominal. You can search different cuisines and dishes and they’ll show you list restaurants serving with prices. After placing an order, you can track the time and delivery status along with name and number of the delivery guy which is quite helping.
Now coming to the negatives, there is no option to cancel your order once it is placed. So, it you did it by mistake or you want to change the order just after placing it, there is no option available. This has happened to me couple of times. Here is my experience. I had placed an order from swiggy, when it was reflecting a discounted amount in my cart and during payment also, when I did online transaction, it was showing more amount deducted from the account. I tried to cancel the order, but there was no option. I called an executive who denied to cancel my order and he said that I can’t cancel order after it’s confirmed from the restaurant. I tried to explain him the situation but he said he can’t do anything about it and finally, I had to settle with overpaid order. I had tried to contact them through many ways including chat and mail with screenshots, but here was no response.
In conclusion, I give it a 3 star rating for positives and seeing at their not so good customer support.