I had ordered food from a restaurant which is around 10 KM away from my home. The swiggy person called me after sometime and said you have set a wrong delivery address and we can’t come there, they also told me that they will charge 60 INR as the food has already been prepared. I tried to convince them that I provided the correct address and if they can’t find me in GPS it’s their problem.
But they didn’t listen to me and just said they can’t come and will also charge the money as cancellation charge. I did call up the customer care but they also said the same thing and didn’t even show any interest to my problem.
I never experienced such horrible management and poor customer service from Swiggy. Sometimes they should also think about customer satisfaction beyond profits and money.