I had received an incomplete order from Fujian on 24th on 11/06/2016. I had ordered a Thai chucken green curry which usually comes with a portion of rice but the rice was not delivered. When I called the customer service to raise a complaint, the service agent was rude and unhelpful.
He insisted that since rice is not mentioned in the cart, swiggy is not responsible for delivering it and as per him the order was completely delivered. I tried reasoning with him and even told him that I had called the restaurant and confirmed that rice is included in the dish but he was not willing to accept any responsibility for it and didn’t offer to even check with the restaurant. I am extremely frustrated with this experience. I had to cook my own rice which actually defeated the purpose of ordering out!