Worst customer service and food never gets delivered in time.
I emailed them as asked to do by the call centre the reply of which is exasperating and also I’m putting down email and reply is in the photo:
Hi,
I am writing to complain about the food that was delivered late and cold. My first concern is that the food was delivered 45 mins late and was cold as turkey. Food like pizza is meant to be consumed hot/warm because if it gets any cold, the quality deteriorates, and the bacteria in bread can cause issues in the stomach when cold(contaminated). Unfortunately, I couldn’t even consume it and it was wasted. Besides, I have had a long day with bouts of emotions as my granddad passed away and by not having eaten a morsel, pizza was asked to be delivered but the situation as mentioned above was uncalled for. A viable solution to be fair to this is a full refund as I couldn’t even consume it.
Secondly, After trying to reach out to customer support, they clearly were not helpful enough which is why I have to reach out to you for the same. Except for the last rep I spoke to (he was understanding) other reps weren’t as helpful as him. Customer service plays a pivotal role in any company’s success but if the customer service causes a disconcerting after-service and annoying situation as the help needed isn’t received, even after explaining, being benovolent , then definitely, something’s internally wrong.
In conclusion, What I am looking for is you to remediate and kindly refund me the money for my order as I deserve to have back the money for the food that I couldn’t eat as it turned in cold. Besides, coach people for better service.
Sincerely,
Writwick Dhivare