As we all know swiggy well for the food delivery. I am also impressed with their services at the earlier stages, but now I came to know their performance. It is really hard to get the food on time when your are feeling hungry.
I had such horrible experience twice with swiggy. At first time I was ordered after checking with the delivery time as 40min, but it was not reached on time and when I try to reach the guy I got a reply like in 5 min I will get the food, but I am able to track the delivery and still the fellow not at all reached the restaurant. After several call I have recieved food with 2 hrs delay. At first I refuse to take the order, but we are in hungry I raised a complain for the explanation.
The same scenario repeated in my second delivery also. I was ordered food from nearby restaurant, which is hardly 2km away from my home. In this case also as we expected food reached 40min delay, unfortunately even the tracker also showing the same thing that the boy is nearby my home, but he couldn’t able to deliver on time.
After several complains for the explanation, they sent me a detailed mail seeking apologies for the inconvenience caused and allowed me to avail 50% discount on next order. But it is not the matter of discounts and offers when it come to the point of food. The only concern is tasty food on time delivery.
I suggest think twice when ordering through swiggy, if the restaurant is nearby then better to go in person an get the food.