This is from a personal experience, I ordered a meal from a restaurant when I received it and open it, it was only half the meal, I was shocked I tried calling swiggy customer care they say they can’t do anything in it and they can’t refund the amount I was furious so I tweeted about it, on twitter my problem got resolved so why there is customer care when they can’t do anything, otherwise all other things are great and I must say that restaurant try to cheat swiggy by sending only half meals so they must also ensure about the quality and quantity of the food.