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Swiggy

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1.4

Summary

Swiggy
Francis Xavier@ashappa778
Jan 21, 2022 10:22 PM, 1609 Views
Useless customer support

I had ordered and got items delivered which is completely different from my order. Our package has been delivered to another person and his to us. My family don’t know what I ordered and when I checked with them later what they got I came to know of this. I informed about it to customer service and their simple response was as you have no image of food we can’t pay any compensation or any action. I clearly told them I don’t need compensation but an acceptance that it was a mistake from your side they are so adamant to do that and told me to take a photo in future of what we receive. The restaurant person contacted me and said the other customer had contacted them about wrong delivery. She also told us the delivery person was informed well about different package and numbers written on them. So, it is casual approach of the delivery person but Swiggy never bothers to accept that. Looks like Zomato is somewhat better but to be safe go for local restaurants.

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