For a burnt item with value of rs~25+ proportional platform charges of rs~1.9, I was handed over a "refund" and since they didnt disclose the amount I had to find it myself and it was a very "generous" rs 6.
After opening another ticket and~10 minutes, they offered a further refund of rs 19, totalling to rs 25.
But the very next day, I recieved a mail saying the refund has been cancelled and all that could be done is to rate the restaurant.
I appealed the claim on mail and the swiggy app itself, but they couldnt help as the refund is still showing as "processing" on their end.
Approving a refund and subsequently cancelling it a day later is absolute scumbag behavior.