Hi friends,
I am going to share you the exact mail that I have written to the Symphony customer service and it has been 4 days but they did not bother to reply. Please read on the story.
*Hi,
I had purchased a Diet 50i air cooler on 18th May 2014 from Reliance Digital Thakurpukur(Kolkata) store. The serial number of the product is 0716214228449. The product was delivered 3 days ago after repeated reminders.(20 days after purchase).
That was not the end of the problem. The problem had just started. After half an hour of running in the 1st use itself, the machine stopped working. Infact the whole switch board was damaged. I called an electrician for repair work and logged a request with symphony for the issue with the cooler.
The engineer from your side arrived the next day.He was working on the issue. After inserting the plug, the whole switch board got damaged again. He told us that the motherboard is faulty and is creating the issue and it will require 4-5 days to resolve it. whatever may be the reason, in this extreme heat, I am getting your product after 20 days of purchase and even after purchase, the machine that I received was faulty infact I had to shell out Rs.(1000+ 1000) for repairing the damaged switch board, I was left wondering whether Symphony is a local brand or a national brand. The quality of your coolers are so bad?
What do you think should be the cost of all these repeated reminders to reliance digital for delivering the product, the receipt of the faulty product, the damaging of switch board(extra Rs. 2000), and to top it all the mental agony to go through it all? I was better having only an AC and no cooler at all.
Now, if your engineer says that the motherboard is faulty, do you think the product will sustain in long run, I therefore request you politely to change this product and give me a new one because I can not shell another Rs. 1000 to repair the switch board nor I can go through the mental agony once again. People are so much dependent on mouth-to-mouth publicity. At least I will able to tell them the commitment from your side to correct the mistakes. Lets see, what you come up with. I will wait before thinking of what can be done next.*
Just forgot to add on this, the service request number for resolving the issue was KO-SK-9F14004
So as you know even after purchasing the product 30 days ago, I am still waiting to use it. Thats the greatness of Symphony for you. A big clap for this great cooling giant.