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Symphony HiCool

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Symphony HiCool
Krishna Pasumarty@krishnapasumarty
May 20, 2013 06:45 PM, 5885 Views
Symphony Hi Cool air cooler is not good for homes

I purchased this cooler last April because it came with a remote, it was small, had wheels and a big 26 litre capacity to hold water. It worked fine last year. This year, after a few weeks of use in April and May, it stopped working. I checked the bill and saw that 1 year warranty just, really just expired. I don’t believe it is my bad luck.


The service guy mentions that this is a frequent problem with symphony air coolers and I have to pay now Rs. 1000+ to get the electronic chip repaired. And there is no more guarantee on the new chip. which means I have to shell out some more money if it breaks down again. DON’T PURCHASE SYMPHONY PRODUCTS. Go for Kenstar or better brands. If possible avoid buying something which has electronic chips inside them (most of the time the air coolers with remote).


This company doesn’t possess the tech to provide standard quality chip inside the unit. Neither does it provide a longer warranty. My experience with Symphony products will end here.

(3)
Dear Krishnapasumarty, We regret for the inconvenience caused to you. You are kindly requested to provide us the service request number & contact number. If you have not registered your service request with us, please use either of the following ways to register your request. This will enable us to serve you better. You can register your service request on 07930130111 or http://www.symphonylimited.com/service or SMS on to 9510070111. We will take all necessary steps to resolve your service request at the earliest. Assuring you our best attention always. Symphony Customer Care http://www.symphonylimited.com Symphony Air cooler carries 1 year warranty as per Owner’s Manual. To avail under warranty services give a photocopy of the valid purchase bill to service engineer.
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