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2.0

Summary

Symphony Mini Kaizen
Srinivas G@SriniSpeak
May 23, 2005 01:28 PM, 9602 Views
(Updated May 23, 2005)
Worst worst worst

Hi,


The availability of the company service in the same city is very important in selecting the air cooler for purchase. The air coolers are not a proven kind of device. Especially the symphony air coolers. Though symphony is there for some time in this industry (my guess) they are not confident about their own design of the air cooler. They don’t provide any phone number to contact them. There is only one (3 line)address of symphony, which is at ahemadabad and no phone number. You can not contact them by any other means. So if you are buying it in any other city…GOD help!


The air cooler which I bought did not work at all. The sales person at the shop for demonstration showed the air cooler without having filled water into the device. Imagine they are always demonstrating the air cooler which has to be used with water, by not using water. What kind of testing is it. Once you bring it home and fill with water and switch ON, it is silent.


I am totally astonished, how can symphony send a machine with out testing!


Imagine the (brand new) air cooler needs a repair to start working! Even that repair I have not been able to get it done by them…


Srinispeak

(2)
Dear SriniSpeak,We regret for the inconvenience caused to you.You are kindly requested to provide us the service request number & contact number.If you have not registered your service request with us, please use either of the following ways to register your request. This will enable us to serve you better.You can register your service request on 07930130111 or www.symphonylimited.com/service or SMS on to 9510070111.We will take all necessary steps to resolve your service request at the earliest.Assuring you our best attention always.Symphony Customer Carewww.symphonylimited.comSymphony Air cooler carries 1 year warranty as per Owner’s Manual. To avail under warranty services give a photocopy of the valid purchase bill to service engineer.
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