I purchased this for 18000rs in 2019 and we use it only during summertime the cooler was totally dead replaced a part charged 1100 +500 Service charge total 1600 and within 10 days pump not working asking for 500 service charge to check again Raghuram the concerned person talks rudely when asked saying that it should be paid . If you go to a doctor and pay for consultation for another 7 days if you go again they don’t charge . Never ever buy a Symphony cooler bad service.