I did the biggest mistake of buying Symphony Storm 70i. The cooler was delivered by a local dealer-Lucky Electricals, in Madhu Vihar, I.P Extension, Delhi. Within 5 minutes of starting the cooler, a plastic part from its upper body fell on the pump, produced a lot of noise, and the cooler stopped working. I have never faced this kind of problem before with any other brand. It is completely unacceptable. I was big time discouraged to buy any Symphony cooler, but I still went ahead and bought one, completely trusting the brand. I was impressed after visiting their corporate website, but I guess I was mistaken.This is what i got after paying 15000!!!!!!
The dealer refused to take any responsibility for the defected product (within minutes of delivering). Infact, he royally blamed the company and even told us that ’Symphony does not pay attention to its customers. Its a big brand...and doesn’t care at all"
I have raised a service request and am now waiting for someone to turn up. This really is ridiculous and not expected from a brand as big as Symphony. I am really extremely disappointed.