Your review is Submitted Successfully. ×
2.0

Summary

Symphony Jumbo Cool
Sagar Sharma@Mahiisone
Jul 02, 2012 11:25 PM, 20134 Views
Don't buy Symphony air coolers

I bought Symphony Jumbo just one month back and within 15-20 days of buying it, it’s pump started troubling and finally stopped working at all...I registered my complaint online, through customer care numbers and with dealer as well, from whom I purchased it (Karan Electronics) but nobody seems to give a $%&# about it...product is not worth buying at all and moreover the worst of the worst is their customer care service..these guys are totally dumb..they make false promises..


I have called them 100 of times and in return get a simple reply "We will resolve it within a day" but its been more than 2 weeks and its been not resolved as yet...I waisted my hard earned money on this garbage..its totally outrageous..would request you all to not buy symphony product at all as they are just cheaters and nothing at all.


Their customer service sucks and there is no robust way of following up your complaint or to talk with higher authority who can actually nail their customer service rep

(1)
Dear Mahiisone,We regret for the inconvenience caused to you.You are kindly requested to provide us the service request number & contact number.If you have not registered your service request with us, please use either of the following ways to register your request. This will enable us to serve you better.You can register your service request on 07930130111 or www.symphonylimited.com/service or SMS on to 9510070111.We will take all necessary steps to resolve your service request at the earliest.Assuring you our best attention always.Symphony Customer Carewww.symphonylimited.comSymphony Air cooler carries 1 year warranty as per Owner’s Manual. To avail under warranty services give a photocopy of the valid purchase bill to service engineer.
Please fill in a comment to justify your rating for this review.
Post
Question & Answer