I had order a Blackberry 9300 and got a product that was defective, Taggle was able to get it replaced. had to floow up many times but its ok.Awaiting my BB, One I receive it in good condition, I will be posting another review. also BB buyers beware there are many products with the trackpad issue so beware Taggle.com gave me a little tough time but I guess once I receive my blackberry I will definately be happy.